Frequently asked questions
Questions about TV solutions and licenses
What license is needed to show TV in my business?
You need to have a license that gives you the right to show TV in a public environment. Sometimes it is referred to as a viewing agreement, viewing rights, license agreement but it has the same purpose, to give you the right to show TV in public.
Why do we need a license to show TV?
Without a license agreement, it is not allowed to show TV in public/institutional settings such as hotels, offices, restaurants, bars, gyms, schools, hospitals and military facilities. The license gives you the right to show TV in public. However, viewing without a contract is a violation of copyright law and can lead to a penalty.
Where can I get information on what can and cannot be shown in public?
You are always welcome to contact us and we will help you with your questions.
Questions about event licenses
What do I need to consider when I want to show e.g. sports or music events in my business?
For most events, a corporate subscription is required to get the right to show it publicly. Something we can of course help with. If you have requests or questions about organizing a special event, please contact us for more information.
Can we get a license for single events such as the Champions League final?
There are exceptions, where some events can be purchased via a one-time license. Get in touch with us and we'll sort it out.
Questions about channels and services
We have cable TV in our building and want to show more channels, how do we do that?
Contact us to make sure that the cable TV distributor can offer corporate subscriptions. Most distributors have cooperation agreements with Infrateq Group. You sign the subscription with us and we make sure you get the necessary hardware and program cards for each distributor.
Can we add channels to our subscription?
Yes, you can. Orders are placed with us at Infrateq Group. Contact us directly or through the form.
Questions about the streaming box/EzyTV
I need a new signal/update my program card?
If the card needs a signal update after we have activated it, a number is available 24/7. Call 08-555 685 90 and follow the instructions given on the phone.
1. enter the box's cam-id/receiver-id (11 digits)
2. Enter the card number (12 digits) Note that this only works when the card has already been activated, but needs an update. It is also not possible to change the recipient ID with this function. Remember to have the card number and cam ID/recipient ID available when you call.
Where can I find the box ID?
Usually the number can be found on the bottom or back of the box.
I need a new remote control, where do I go?
Order from your contact person at Infrateq Group.
Is there a guarantee on the box I bought?
The warranty period is 12 months from the start of the contract.
I need a new streaming box, what do I do?
Contact your contact person at Infrateq Group.
I have received a new streaming box from you. What do I do now?
We want to believe that it is easy to install, instructions and manuals are of course included with the box. If you still have problems with the installation, please contact us.
How do I pair the card with the box?
Instructions are included with the program card. If you have problems, contact us.
Questions about my subscription
Do I also need a subscription with the channel distributor, such as Discovery?
The short answer is no, you do not need a separate contract with the distributor. The distributor does charge a fee for providing the TV channels, but this is regulated in the contract you have with us. We have complete solutions for everything you might need.
How do I cancel my subscription?
Termination must be submitted in writing and emailed to Content.nordic@infrateqgroup.com. You will then receive a confirmation by email and a follow-up call.
Questions about TV over the internet
What is internet TV and how does it work?
It is a modern TV technology that enables the distribution of TV channels over the internet instead of traditional cable or satellite systems. By using the internet infrastructure, you can easily watch TV programs and channels on your devices.
How do I know that this solution would work for my business?
Our solution is flexible and adaptable to different industries and businesses. Whether you run a restaurant, an office, a hotel, a retirement home or any other type of business, EzyStream can offer you a cost-effective and reliable TV experience that can be customized to your needs. A modern streaming service.
What are the advantages of using TV over the internet compared to traditional methods?
With this solution, you get a flexible and scalable solution that uses the existing network. It avoids problems such as frequency changes as no satellite dish or antenna is needed and provides a more reliable TV experience. It is also a more cost-effective solution.
What hardware do I need?
One of the major advantages of the TV over internet solution is that it requires minimal hardware. Instead of complicated central hubs and satellite dishes, you use your existing internet connection and regular TVs. Installation is quick and easy, and you don't need to invest in expensive equipment. If you need to update your existing TVs, we have long-standing partnerships with LG, Samsung and Philips.
I show TV via antenna networks today, does this solution still work?
If you show TV today on your screens, we can connect this solution, whether it is coax or cat 6 cables, main center or satellite dish. The difference is that you get a modern, smooth and flexible solution.
How does the installation of internet TV differ from traditional cable TV?
Installation is easier and more cost-effective as it does not require expensive hardware components. Instead, you use your existing internet connection to receive TV broadcasts. Installation is also much faster.
Can I use TV over internet on different devices?
Absolutely, it is flexible and can be used on a variety of devices, including all TVs as well as computers. Your guests, customers or clients have the freedom to watch TV on any device.
What makes this a reliable choice for TV distribution?
The TV over internet solution is scalable and cost-effective, and it eliminates the problems associated with traditional cable TV. But most importantly, the solution uses the existing network which generates a very reliable signal delivery.
What does it cost?
This is the best thing about this solution. Compared to traditional TV solutions that often involve a large investment in both complicated installation and hardware, EzyStream is instead a service that quickly gives you a modern TV experience with a fixed monthly cost. Moreover, there is no investment beyond the fixed installation cost.
Which channels can I show?
We have agreements with all channel companies and are the largest in the Nordic region on channel packages. We help you with the best sports, entertainment and news suitable for your business.
What do we do if the solution fails?
Now, it is very rare that the signal is lost or that there are any error messages, it is a reliable solution that is operated via your own network. But if that happens, we can connect to the equipment remotely to provide you with assistance. Quickly and easily.
Questions about TV as a service
Can I choose which channels to include?
Of course, there are several different channel packages to choose from. We will find together the package that suits you best and include it in the service.
I want new TV sets for my hotel, can I use this service?
Of course, the great thing is that you get a monthly cost where everything is included. You don't have to pay a large installation and product cost all at once.
I already have a complete TV solution, can I still add this service from you?
Great that you are happy with your TV solution. You can absolutely add the service and opt out of the TV solution. We can create a package according to your requirements.
What is included in the service?
It depends entirely on your needs, at our first meeting we talk through what you need help with and we design a package based on that.
We need both new TV sets and a solution for streaming channels to the TV, is that included?
Absolutely, we can help you develop a TV solution according to your needs, install and maintain. All for a fixed monthly cost. No installation costs or start-up fees.
Are there any hidden fees?
No, the whole setup of the service means that everything is included in a fixed monthly cost. So there are no set-up costs or start-up fees.
What does it cost per month?
It depends entirely on your setup and your needs, we create a package according to your needs.
Contact us